Merit Consulting House sprl has been chosen, among other consulting companies, to undertake the customization and business development of Novoville in Belgium, Netherlands and Luxemburg (Benelux).
Novoville is a Citizen Engagement Platform that bridges the gap between local governments and their citizens in an innovative, efficient and citizen-focused way, developed by NOVOVILLE Ltd, based in UK, which was ranked among the top 100 start-up companies in UK.
Merit Consulting House sprl was considered by NOVOVILLE Ltd. as the most capable partner to undertake this project and support the adaptation and penetration of Novoville in Benelux, due to its deep knowledge of the specific countries, its cooperation with municipalities and its significant expertise in the fields of business development, strategy, marketing analysis / planning and networking.
novoville consists of a free smartphone application for citizens and a sophisticated web dashboard for local authorities to track citizen needs, preferences and views – whilst automating performance management.
novoville transforms the way citizens interact with their councils by capturing incoming citizens’ requests for services, delivering and monitoring response, and integrating this seamlessly into organisational workflow.
Using the app citizens are able to report issues they come across on-the-go. These arrive directly to the city administrators. Any updates on the progress of the report are communicated in real time. Citizens get informed about important news, announcements and alerts. They can express their opinions through short surveys and initiate discussions and volunteer activities.
Authorities manage incidents in real time, have access to interactive maps, communicate with citizens through any available medium and leverage data to define priorities and make data-driven decisions.